Who We Are
Truss Realty Group manages residential and commercial properties across New Hampshire, handling everything from tenant relations to maintenance coordination to property improvements. Over the years, we’ve worked with dozens of contractors in the roofing, exterior, and interior trades. We’ve seen what separates reliable work from costly mistakes—and we’ve learned to recognize it fast. Our experience guides how property owners can evaluate their roofing projects from the start.
This site exists because our property owners, tenants, and even other property managers keep asking us the same questions: “Is my roof actually failing or am I being oversold?” “What should a real inspection look like?” “How do I know if a contractor is actually insured?” We’re writing down what we’ve learned, so you don’t have to learn it the hard way.
What We Will Not Do
We do not sell roofing services. We do not take a cut from contractors. We do not recommend the cheapest option, and we do not push every problem toward a full replacement when a repair would do. We manage properties for their long-term value, which means we evaluate contractors on whether they’ll deliver honest work that holds up, not on whether they’ll generate the fastest commission.
We also don’t pretend that one contractor fits every situation. A roofer who is excellent for residential steep-slope work might not be equipped for a low-slope commercial membrane. A crew great at emergency repairs might not have the bandwidth for a scheduled full replacement. The pages here lay out what each kind of work actually requires, so you can make that match yourself.
Why This Exists
The roofing industry has a trust problem. It’s not because most roofers are dishonest—most aren’t. It’s because homeowners and property owners are making thousand-dollar decisions with almost no information, and that gap is where both legitimate contractors and bad actors move in. Here’s what we know from managing property:
A property owner who understands what a roof actually does, how long it should last, and what a proper inspection looks like makes better decisions and gets better work.
So we wrote this site to close that gap. Not to push you toward any particular contractor, but to make sure you’re asking the right questions and recognizing a real answer when you hear one. Understanding the most expensive mistakes property owners make is the first step toward avoiding them.
How We Evaluate
When we decide whether to recommend a contractor or refer owners to them, we look for criteria that matter most. A deep understanding of what licensing and insurance actually protect you is where most property owners should start.
Licensed and insured, with proof
We ask for a license number and call the state to verify it’s current. We ask for insurance certificates and spot-check them with the carrier. This sounds basic, but it filters out a huge category of risk immediately. Most property damage claims involving roofing trace back to uninsured work.
A written inspection report and scope of work
We do not accept verbal estimates. An honest contractor will walk the roof, document what they see with photos, and write down exactly what they’re proposing to fix, what materials they’ll use, and what warranty they’re offering. If they won’t write it down, they’ve already told you something important.
References from work they’ve done in this market
We call past clients, specifically owners of similar properties. A roofer with great residential references might have never done a commercial membrane. A contractor experienced with new construction might struggle with retrofit work on an older building. The right contractor for the job is the one who has done this specific kind of work before.
Realistic timelines and honest about weather
A contractor who promises a roof replacement in two days is either cutting corners or will be buried in weather delays. A contractor who understands that New England roofing season is tight and books accordingly, and who can explain why your timeline matters, is thinking like a property manager, not chasing the next job.